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HPE Proactive Care Advanced 24x7 Software Service - Technical support1

HPE Proactive Care Advanced 24x7 Software Service - Technical support
HPE Proactive Care Advanced 24x7 Software Service - Technical support

Manufacturer: Hewlett Packard Enterprise

Product group: Software Service & Support

Manuf.No.: H2WS2E

Art.No.: S17925545

for Aruba ClearPass Enterprise, 50000 endpoints, ESD, phone consulting, 5 years, 24x7, response time: 2 h

Price: 438.220,84 EUR

HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.HP Proactive Care uses HP Remote Support Technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of HP Remote Support Technology is required to receive full delivery and benefits from this support service.
Product Description HPE Proactive Care Advanced 24x7 Software Service - technical support - for Aruba ClearPass Enterprise - 5 years
Service & Support Technical support
Service Included Phone consulting
Full Contract Period 5 years
Response Time 2 hours
Service Availability 24 hours a day / 7 days a week
Software Title Aruba ClearPass Enterprise
Licence Qty 50000 endpoints
Licensing Details ESD
All prices quoted are subject to VAT.
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of the Intel Corporation or its subsidiaries in the USA or other countries.
1Graphics and technical data can differ from the original.The product description is decisive for the scope of goods.